Help us help you faster
Put these in your first message and we can usually solve the problem in one reply:
- The phone number or email you ordered with.
- Your device and app — for example “Fire TV Stick 4K, TiviMate”.
- What happens, with the error message word for word (a photo of the screen is perfect).
Quick fixes before you write
| Problem | Guide |
|---|---|
| Login refused in Smarters | Fix “Failed to Authorize” |
| Picture freezing | Fix buffering |
| Nothing loads | IPTV not working checklist |
| Lost your login | Where to find your login |
Our support promise
- Real people answer every message — no bots.
- Free setup help on any device.
- 48 hours to fix a technical problem — if we cannot, you are refunded.
- A full refund on request within 72 hours of purchase. See the refund policy.
Contact questions
How fast do you reply?
On WhatsApp, usually within a few minutes, day and night. Emails are answered within 24 hours.
Is support really 24/7?
Yes — subscription, setup and technical questions, every day of the week, around the clock.
Can you set the app up for me?
We cannot touch your device, but we guide you screen by screen on WhatsApp at no extra cost. Most setups take 5 to 10 minutes.
Do you answer in French?
Yes. Write to us in English or French; we reply in the same language.
