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The essentials: a full refund if you ask within 72 hours of purchase; a partial refund after that, based on the time already used; and if a technical problem cannot be fixed within 48 hours, you are refunded.
Full refunds
Any purchase is refunded in full when the request reaches us within 72 hours of the purchase date.
Partial refunds
After 72 hours, refund requests are handled partially, in proportion to the part of the subscription that has already been used.
Technical problems
Before refunding a technical issue, we ask for the chance to fix it with you. If we cannot resolve it within 48 hours, we refund you. We also refund if the service suffers 48 hours of downtime.
Most problems — a login error, buffering, an app that will not open — are solved in minutes. Our team is available 24/7 on WhatsApp and at contact@trendyscren.com.
How long a refund takes
Card refunds are usually processed and returned to the card’s bank account within 15 to 20 working days; occasionally they take longer, up to 90 days, to appear. We are the IPTV service provider, not the payment provider, so we cannot control delays at banks or payment companies.
How to request a refund
- Message us on WhatsApp at +1 (929) 997-0068 or email contact@trendyscren.com.
- Include the email or phone number you ordered with and the reason for the request.
- We contact you in every case and confirm the amount.
Related: terms & conditions · plans & pricing